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How 77ad Sets the Rules for Your Account

Your use of 77ad — including deposits via bKash, Nagad, or Rocket and access to the lobby — is governed by these terms. Eligibility depends on your local law and the regions where 77ad operates, so read this before opening an account.

Account eligibility by regionbKash, Nagad, Rocket coveredJurisdiction-dependent accessPlain English termsContact path always open
77ad How 77ad Sets the Rules for Your Account
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account Rights

77ad holds your account data — including wallet details tied to bKash, Nagad, or Rocket — under a strict internal data policy. We collect only what is necessary to run your account, process payments, and meet our compliance obligations. You have the right to request what we hold, ask for corrections, and in some cases request deletion, subject to legal retention requirements. Retention periods vary depending on transaction type and applicable law in eligible regions.

Data You Can Request

You can ask for a copy of personal data we hold on your account, including wallet linkage records for bKash, Nagad or Rocket, by contacting support with your account ID.

Corrections and Updates

If your account details are wrong — name, contact number, linked wallet — raise it through Account Settings or live chat; we verify and update within our standard processing window.

Account Security Practices

Login sessions use OTP verification to your registered mobile number. Never share your OTP. If you suspect unauthorised access, use the lock-account option in settings immediately.

Retention and Deletion

Transaction records are kept for the period required by our compliance framework. Deletion requests are assessed case by case; some records must be kept regardless of the request.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, want to exercise a legal right, or need to dispute an account decision, use the channels below. Our Bangladesh support team handles account-related legal queries, and all formal requests are logged with a reference number for follow-up. Whether your concern involves a bKash transaction, account suspension, or data access, the right channel gets you the right answer faster.

Team online

Live Chat

Open the chat widget from any page on 77ad. State your query is legal or account-related so it routes to the correct team straight away.

Email Support

Send a written legal request or formal dispute to our support email. Include your account ID and the specific clause or transaction in question.

Account Help Centre

Log in, go to Account Settings, and select the Help section to raise a formal complaint or request a copy of your account activity record.

Common Legal Questions About Your 77ad Account

These are the questions we get most often about account rights, data handling, eligibility, and how these terms apply in Bangladesh. If your question is not here, contact us directly through live chat or email.

Yes. Access depends on your local law and eligible region. You are responsible for confirming that using 77ad is lawful where you are before creating or funding an account.

If your account is closed while a balance remains, we follow a return process subject to identity verification. Contact support with your account ID and the relevant wallet details to start that process.

Yes. Send a data access request to our support email with your account ID. We will confirm what we hold and provide it within the period set out in our data policy.

Raise the dispute through Account Settings or email support. Include the transaction reference, the wallet used, and the date. We log every dispute with a reference number for tracking.

We update terms as needed and show the current version here. Continued use of your account after a change means you accept the updated terms. Check this page periodically for any revisions.

Use the email support channel and mark your message as a formal legal complaint. Include your account ID, the clause in question, and the outcome you are seeking. All formal complaints are logged.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.